AllianceRx Walgreens Prime Online Privacy & Security Policy

About us

AllianceRx Walgreens Prime is a new organization that has been formed by Walgreens and Prime to house their specialty and mail pharmacies.

This Online Privacy and Security Policy (“Privacy Policy”) lets you know how AllianceRx Walgreens Prime (“we,” “us,” “our”) collects, uses, shares, and protects information about you that we collect on our website, (the “Site”).

Our promise to you

Collecting information about you

  • How we may collect information about you on our Site

    Currently, if you wish to wish to engage in any transactions with us via the Site, such as to review your prescriptions online or receive a refill reminder, and if you click on one of our links to do so, you will be taken to the website where you can make those transactions. In those situations, we do not collect any information from you on our Site. When you provide your information on the website, the Walgreens’ Online Privacy and Security Policy will apply, and not our Site’s Privacy Policy. Note that when you click on a link on our Site that takes you to the website, in certain circumstances once you are on that website, such as if you log into your pharmacy account and submit information regarding a prescription order, the information you submit on is subject to the requirements of the Health Information Portability and Accountability Act (commonly known as “HIPAA”). In those circumstances, Walgreens Notice of Privacy Practices and not its Online Privacy and Security Policy will apply. Please be aware that we are members of Walgreens’ affiliated covered entity, which is a group of organizations under common ownership or control who designate themselves as a single affiliated covered entity for purposes of compliance with HIPAA and who use the same HIPAA Notice of Privacy Practices. As a result, the terms of our Notice of Privacy Practices, are the same as those of Walgreens. If you have questions about which policy applies to the information you have submitted, please do not hesitate to Contact Us.

    Our Site currently does not collect your personal information; however, we do use Cookies on this Site. A ‘Cookie’ is a file in your web browser that enables us to recognise your computer when you visit the site and make using our website quicker and easier. Cookies are also essential to the functioning of many parts of a website and are used to collect information about how the site is used, such as how many people visit and return and what products are being viewed. Cookies can be used for marketing and to give you a more personalised experience on a website.

    Currently, our Site makes limited use of cookies. The Site only uses Google Analytics, which is a web analytics service provided by Google. Google Analytics utilizes cookies and similar technologies to collect and analyze non-identified information (i.e., data that does not identify a specific individual) about the performance and use of our online services and ads. More information on Google Analytics can be found here. If you would like to opt-out of having your information collected and used by us and our online partners as described herein, please use the Google Analytics opt-out available here.

    Please be aware that you can always restrict, block or delete cookies from this or any other website, through your internet browser. Each browser is different, so you’ll need to go to the ‘help’ menu on your browser and look for how to change your ‘cookie preferences’. The website contains comprehensive information on how to do this on a wide variety of browsers.

    We may collect device-specific information when you visit our Site. This includes information such as Internet Protocol (IP) address, hardware model, operating system, unique device identifiers, and mobile network information. We may also associate the information we collect from your different devices, which helps us provide consistent services across your devices. We may also collect log information. This includes details of how you used our sites or mobile applications including clicks and page information such as the address (or URL) of the website or mobile application you came from before visiting our site or mobile application, which pages you visit on our site or application, which browser you used to view our site or mobile application, and any search terms entered. Other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data and other standard weblog information.

  • Your privacy and shared computers

    If you log in to the Site from a shared computer, such as in an internet cafe or from a colleague’s computer at work, cookies may cause your email address to display in the login field to anyone who uses the Site on that computer after you. You can avoid this by clearing the cookies stored by the web browser. The option to do this can normally be found within the browser ‘tools’ preferences.

How we use your personal information that we collect on the Site

Currently, except as described above, we do not collect personal information from you on the Site. To the extent that we collect any information from you on the Site, we want you to understand how that information is used. improve the effectiveness of our services, conduct analytics, and to perform other business activities as needed. We may also use your information to assist law enforcement, to conduct fraud prevention and respond to regulatory or other legal inquiries.

Sharing your information that we collect on the Site

We may share your information if we obtain your consent. We may also share it as follows:

  • Companies that provide services on our behalf

    We may share your information with companies who provide services on our behalf that are related to our business. These tasks may include analyzing Site data, customer service and other services for us. Third party service providers only receive your information as required to perform their role and we instruct them not to use it for any other purpose. We may work with other companies who place cookies on our Site. These companies help operate our websites and may provide Site users with additional products and services. We may also use third party advertising networks to serve advertisements on our behalf. The cookies received with the banner advertisements served by these networks may be used to collect and build behavioral profiles by these companies to deliver targeted advertisements on the Site and unaffiliated websites.

  • Legal obligations and to protect our interests

    We may share your information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities, to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain.

  • Non-identifiable or Aggregate information with Third Parties

    We may share non-identifiable or aggregate information with third parties for lawful purposes.

    How We Protect Your Information

    We recognize the importance of maintaining the security of personal information. We use reasonable security measures, including administrative, technical, and physical safeguards, to protect your information.

    Links to other websites

    In addition to, we may provide links to other external websites. Please be aware that each website’s provider will have its own privacy and security policies, which may differ from ours. In those cases, the other website’s privacy and security policy will apply. You should review that website’s privacy and security policy before using the third party’s website or giving any personal information on that website.

    Your Choices

    By using this Site, you consent to the practices described in this Privacy Policy. However, we want you to know that you do have certain choices with regard to how your information is collected and used.

  • Online Tracking and Interest-Based Advertisements

    We may engage third party advertisers to provide interest-based advertising on our Site, as well as other third party sites in order to display advertising that is relevant to you. These third parties may collect information about your use of our services over time and that information may be combined with information collected on different websites and online services. These third party advertisers may be participants in the Network Advertising Initiative and/or the Self-Regulatory Program for Online Behavioral Advertising, which allow users to opt out of ad targeting from participating companies. To learn more about interest-based advertising, or to opt-out of having your web browsing information used by certain third party advertisers for behavioral advertising purposes, go to or

    Please Note: When you “opt-out” of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us. It means that the online ads that you do see will not be tailored for you based on your particular interests. We may still collect information about you for any purpose permitted under the Policy, including for analytics and fraud prevention.

  • Our “Do Not Track” Policy

    We respect enhanced user privacy controls. We support the development and implementation of a standard “do not track” browser feature, which signals to websites that you visit that you do not want to have your online activity tracked. Please note that at this time, our Site does not interpret or respond to “do not track” signals. However, you may set your web browser to not accept new cookies or web beacons, be notified when you receive a new cookie, or disable cookies altogether. Please note that by disabling these features, your experience may not be as smooth and you may not be able to take full advantage of our Site’s features. Please see the Help section of your browser for instructions on managing security preferences.


    We recognize the importance of protecting children’s privacy online. Our Site is intended for a general audience and is not directed at children. We do not knowingly collect personal information from children under the age of 13.

    Changes to this privacy policy

    We may update this Privacy Policy from time to time so we recommend that you check back here regularly. Any changes in our Privacy Policy will appear on this page so that you are aware of the information we collect and how we use, disclose and protect it. We will always note the effective date of the latest version at the bottom of this Privacy Policy.



Effective Date:10/02/2017